Store Policies

Return Policy

• SALES ARE FINAL on all books, patterns, cut fabric, sale, and consignment items.
• Returns:
  For any other regular-priced merchandise, returns must be made within 14 days of purchase. Packaging must be unopened and in resellable condition (we need to be able to sell it again!).

  • WITH RECEIPT: A refund will be issued in the original payment method.

  • WITHOUT RECEIPT: Store credit will be provided.

• Exchanges:
  We will happily replace items if they are defective or damaged. 

Shipping

Items are shipped via First Class, Priority Mail, or Media Mail (for books), depending on weight. We typically ship within 2-3 days, depending on when your order is placed.

$0 - $25 = $5
$25.01 - $50 = $7
$50.01 - $75 = $9
$75.01 - 99.99 = $12
$100 + = Free

We ship to all contiguous U.S. states. For Alaska and Hawaii, please contact us via phone or email for shipping options. Unfortunately, we do not ship internationally at this time.

Our shipping address
Family Threads
107 D The Alameda #1203
San Juan Bautista, CA 95045

If we’ve made a mistake with your order, we will gladly ship the correct item to you at no extra charge.

If you ordered something incorrectly, you will be responsible for the return shipping costs.

Class Policies

Please go to our Class Policies page.

Privacy

At checkout, we collect personal information such as your Name, Address, Email, and Phone Number. This information is used solely for order fulfillment, to contact you if there are issues with your order, or for general marketing purposes related to our company.

We will never sell or share your personal information with third parties.

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