Store Policies

Return Policy

SALES ARE FINAL on all books, patterns, cut fabric, sale and consignment items.

Returns

For any other regular priced merchandise, returns must be made within 14 days from purchase. Packaging must be unopened and damage free (remember...we have to be able to resell it). 
WITH RECEIPT - Refund will be given in original payment type.
WITHOUT RECEIPT - Store credit will be given.

Please contact the shop at FamilyThreads@att.net if you have any questions.

Exchanges

We will replace items if they are defective or damaged. 

Shipping

Items are shipped First Class or Priority Mail - depending on weight. We usually ship within 2-3 days depending on when you placed your order.

$0 - $25 = $4
$25.01 - $50 = $6
$50.01 - $75 = $8
$75.01 - 99.99 = $10
$100 + = Free

We ship to any of the contiguous states. If you live in Alaska or Hawaii you can call or email us. We do not ship internationally at this time. 

Our shipping address
Family Threads
107 D The Alameda #1203
San Juan Bautista, CA 95045

If we shipped something incorrectly we will gladly make it right by shipping you the correct item.

If you ordered something incorrectly, you will be responsible for paying for your own shipping costs for returning your item.  

Class Policies

Please go to our Class Policies page.

Privacy

Personal information collected at time of check out may include Name, Address, Email, Phone number. Any personal information that is collected on our site is only used for order fulfillment, contacting you in case we cannot complete the order or for general marketing for our company only. We will never sell or give your personal information to a 3rd party. 

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